Concern over Station Approach
The state of Station Approach has been a constant source of annoyance and frustration to Society members for quite some time. The amount of litter strewn along the road and the overflowing rubbish bins outside the restaurants at the Summer Hill end combine to create an environment that is both unsightly and very unpleasant.
The situation has been exacerbated by the fact that Station Approach has not been adopted by Bromley Council. Although the Council empties the rubbish bins on a weekly basis, they take no responsibility for sweeping the pavements or the roadside gutters.
The road, together with the station itself, is owned by Network Rail who let out the whole site to Southeastern, the company who currently own the franchise for running the rail service.
It is Southeastern who are responsible for the cleanliness of the station and Station Approach.
The Society recently contacted the Customer Relations Department at Southeastern outlining the problems with Station Approach and seeking their assurance that the problems will be resolved. We have reproduced a copy of their response below.
Although the Customer Relations Officer at Southeastern promises that the Station Manager at Chislehurst “will address this matter urgently” and that “the standard of cleaning is now much more rigorous”, it is crucial that these words are supported by action!
Society members are urged to keep up the pressure on the station staff at Chislehurst by reporting any examples where the levels of cleanliness have fallen below acceptable standards directly in writing to:
Russell L. D’Eath,
Customer Relations Officer,
Southeastern,
PO Box 63428,
London,
SE1P 5FD
If you can support your complaint with one or two photographs this would be even better.
Alternatively, you can provide your feedback online at:
http://www.southeasternrailway.co.uk/contact.php
Southeastern promise to respond to any correspondence within 10 working days.